Please find a few of our most commonly received questions below. If you need any other information, please contact our staff directly.
Q: Can you provide NIST traceable calibrations?
A: Technically, measurement results are traceable through NIST to the International System of Units (SI). Calibrations, organizations or equipment are not traceable. Metrological traceability requires the establishment of an unbroken chain of calibrations to specified reference standards: typically, the measurement units of the International System of Units (SI). The results we provide for your calibrations are traceable to the International System of units. View the full NIST policy on traceability here.
Q: My auditor says I need NIST test numbers. Can you provide these?
A: The NIST Policy on Traceability states:
I.B.4 Is a NIST Test Report Number necessary and/or sufficient evidence of traceability? Test report numbers issued by NIST are intended to be used solely for administrative purposes. Although they are often used to uniquely identify documents which bear evidence of traceability, test report numbers themselves do not address the issues of traceability and should not be used nor required as the sole proof of traceability. Source: FSL Policy Regarding NIST Numbers
Q: What is your normal turn-around time?
A: Our standard turn-around time is 5-7 business days, however we usually provide much faster service depending on current workload.
Q: Can you provide rush service?
A: Yes, we can provide overnight, same day, and while-you-wait service on many items. However, prior arrangements should be made whenever possible.
Q: Can you provide on-site calibration service at my location?
A: Yes, we can provide on-site service for most locations.
Q: Are you accredited to ISO 17025?
A: Yes, we are ISO/IEC 17025:2017 accredited. Click here to view Florida Standards Laboratory’s ISO certificate.
Q: How do I get my equipment to you?
A: You can ship it to us or bring it to our lab. If you ship, please pack like it was your grandmother’s china!
Q: What information is required if we drop it off or ship to you?
A: All of the information indicated below –
- Your full name
- Your email
- Your phone number (including any extension)
- Your company name
- Your company address
- Your company website
- Type of calibration service requested
- 17025 with full data
- Not sure? Contact us and we will help.
- Person to contact for payment
- Their name
- Their email
Q: What types of payment do you accept?
A: We accept checks, credit cards, cash, and ACH payments.
Q: Can I pay for the calibration services online?
A: We are not set up for online payments, but you can pay by credit card over the phone.
Still have questions?
Our team is ready to help - call or email us for a quick response!